System Access: 

Accesses granted by the Customer to StarCare are provided for the express purpose of completing a project(s) as outlined on a mutually agreed contract and/or Statement of Work (SOW).  Termination of this access is the sole responsibility of  the Customer at the completion of the project  or when no longer required according to the terms of our agreement or change request.   StarCare Systems shall not be liable for any access which remains open beyond project completion or other agreed to termination date. 

Application Hosting:

StarCare contracts with a 3^rd party vendor for all Hosting.   StarCare does not accept any responsibility or set forth  any Service Level Agreements relative to outages or degradation of performance  of the Internet connectivity.  

Software Performance

StarCare makes every effort to assure that the client Application and Data performs within Customer expectations, we provide no warranty or recovery for  "Business Losses" due to application errors, Data corruption, Internet connectivity, eMail concerns or other processes which are beyond our control. 

 Project delay/cancellation Policies:

StarCare understands that project requirements and scheduling can change from time to time.  We work with our Customers and make best efforts to accommodate those changes.  However, once a project start date has been scheduled with StarCare and resources have been assigned, StarCare reserves the right to charge a reschedule fee and there are no refunds of  any prior payments or deposits made by the customer.

Contract , Billing and Payment Policies:

Projects under $25,000.00 USD shall be pre-paid and are non-refundable  (unless agreed to in writing prior to the start )

Hardware purchased via StarCare shall be paid in full (100%) prior to the order being placed.

Final payment is due and payable upon completion of the project regardless of start date or launch date.

Support Contracts (regardless of amount) shall be paid in advance and are non-refundable.  (Purchases in 1-year renewable terms)  

No refunds on custom code, applications, web solutions or email services etc.