Benefits

• Foresee the impact of configuration changes
• Keep all configuration details in a single location
• View relationships between assets
• More efficiently manage change
• Implement best practices

Features

• Real-time status - View the status of actual configuration items (CIs) at any time.
• Relationships - Associate and report on CIs and their relationship to incidents, problems and changes. Group services and their supporting CIs.
• Powerful real-time reporting - Perform real-time reporting and analysis on all assets. Create customized views and give users of all levels roles-based views into the appropriate information.
• Detailed data - Share detailed configuration data with IT managers, service desk agents, technicians and others.
• Automatic alerts - Be notified when preventative maintenance is necessary.
• Asset histories - Cut trouble-shooting time by viewing asset histories.
• Extends the value of HEAT - Build out your service desk while increasing technicians’ productivity and improving customer support. HEAT customers wanting to integrate ITIL best practices into their processes can easily add Configuration Management to enhance their service desk solution.
• Modular architecture - Use Configuration Management on its own or expand its power by easily integrating it with any other FrontRange modules, as well as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure and integration platform.
• Support for industry best practices, regulatory requirements - Enhance your ability to meet internal IT controls, industry best practices and regulatory guidelines.