Benefits
-
Increase
customer
satisfaction
-
Quickly identify
IT
infrastructure
problems
-
Minimize the
impact of
incidents
-
Allocate staff
more effectively
Features
-
Simple,
intuitive user
interface -
Accelerate
incident logging
and resolution
with an
easy-to-navigate
user interface
that puts
service desk
tasks just a
click or two
away.
-
Automatic,
intelligent
routing -
Automatically
route incidents
based on
category types
and priority
levels.
-
Auto-escalation
and notification
-
Escalate
incidents
automatically
and alert staff
when issues are
not resolved
based on
pre-determined
business rules.
-
Real-time
reporting -
From a single
dashboard, view
service desk
data across the
entire
organization.
-
Hassle-free,
cost-effective
maintenance and
administration -
Focus on your
customers,
instead of
system
maintenance,
with an
exceptionally
reliable and
easy-to-use
administer
service desk
application.
-
Quick-close
option -
Auto-close
incidents based
on
pre-configured
close
parameters.
-
Anytime,
anywhere access
-
Reduce costs and
speed resolution
with smart
client and Web
client
compatibility.
-
Modular
architecture -
Use Incident
Management on
its own or
expand its power
by easily
integrating it
with any other
FrontRange
modules, as well
as with
third-party
applications.
All FrontRange
solutions share
a common
reporting
engine, business
processing
engine, data
structure and
integration
platform.
-
Support
for industry
best practices,
regulatory
requirements -
Enhance your
ability to meet
internal IT
controls,
industry best
practices and
regulatory
guidelines with
full audit and
logging
capabilities.
System
Requirements
Please note that
requirements vary by
implementation.
Contact your
FrontRange
representative for
more information.
