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Information Click >
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Minimize the negative
impact of problems
within your IT
infrastructure. Problem
Management helps you
pinpoint the source of
incidents, allowing your
service desk to correct
issues quickly.
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Benefits
-
Improve customer
and analyst
satisfaction
-
Lower the number
of incidents
-
Resolve issues
more quickly
-
Share knowledge
more easily
within the
organization
Features
-
Big-picture view
-
Easily relate
problems to
incidents and
changes, and
quickly
associate them
with the
appropriate
resolution.
-
Problem
board -
Alert
technicians to
the status of
known issues,
easing
troubleshooting
and assignments.
-
Real-time
reporting -
Get immediate
visibility into
problems with a
dashboard
interface.
-
Extends
the value of
HEAT -
Build out your
service desk
while increasing
technicians’
productivity and
improving
customer
support. HEAT
customes wanting
to integrate
ITIL best
practices into
their processes
can easily add
Problem
Management to
enhance their
service desk
solution.
-
Modular
architecture -
Use Problem
Management on
its own or
expand its power
by easily
integrating it
with any other
FrontRange
modules, as wel
as with
third-party
applications.
All FrontRange
solutions share
a common
reporting
engine, business
processing
engine, data
structure and
integration
platform.
-
Support
for industry
best practices,
regulatory
requirements -
Enhance your
ability to meet
internal IT
controls,
industry best
practices and
regulatory
guidelines
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