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iHEAT™
Accessing HEAT service management tools has never been easier for on-the-go technicians. With iHEAT’s server-based, thin client computing system, technicians can access HEAT® to view and manage issues via a Web browser. | Benefits
- Allow technicians greater mobility and access to real-time data through one centralized database
- Reduce costs and increase efficiency by handling administration at a central location
- Keep data secure on the server behind your corporate firewall and during remote access and transmission through full encryption
- Leverage existing infrastructure and maximize investments for faster ROI, without resorting to costly solutions like Citrix Meta-Frame® or Metilla®
- Implement with ease by allowing remote users to get up and running quickly with just a URL - no client installation required
Features
- Zero-footprint, server-based computing - Use the power of a client/server application with the distribution capability of a Web application.
- Same look as HEAT - Reduce training time and corresponding data input errors by using familiar software.
- Clientless installation - Eliminate the need for installation of software, maintenance and upgrades on the client’s desktop PC with access via Internet Explorer.
- Consistent functionality - View your customized version of HEAT and use its core functionality through a Web browser.
- Concurrent user licensing schema - Avoid fix-node licensing, and purchase only the number of concurrent licenses that you need.
- Single source administration - Provide a one-stop facility for administration for most of your HEAT configuration and save time and training costs for multiple environments.
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- Ease of installation - Install iHEAT within fifteen minutes on your own, unlike competitive products which require multiple days of professional installation.
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