• Improve customer and analyst satisfaction
• Lower the number of incidents
• Resolve issues more quickly
• Share knowledge more easily within the organization

Features

• Big-picture view - Easily relate problems to incidents and changes, and quickly associate them with the appropriate resolution.
• Problem board - Alert technicians to the status of known issues, easing troubleshooting and assignments.
• Real-time reporting - Get immediate visibility into problems with a dashboard interface.
• Extends the value of HEAT - Build out your service desk while increasing technicians’ productivity and improving customer support. HEAT customes wanting to integrate ITIL best practices into their processes can easily add Problem Management to enhance their service desk solution.
• Modular architecture - Use Problem Management on its own or expand its power by easily integrating it with any other FrontRange modules, as wel as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure and integration platform.
• Support for industry best practices, regulatory requirements - Enhance your ability to meet internal IT controls, industry best practices and regulatory guidelines